In compliance with the provisions of the European Data Protection Regulation (UE 2016/679), we inform you that the completion of any existing form on www.chloeholden.com website, or the submission of an email to any of our mailboxes implies  acceptance of this privacy policy, and also authorises Ryan Paul Wesselingh, to use personal data submitted for the following purposes:

1. CONTACT FORM

Purpose: To provide a way for you to contact us, to enable us to respond to your requests for information and also to send you communications about my products, services and activities (this includes electronic means of communication such as email, SMS, and WhatsApp) if you tick the acceptance box.

Legitimation: The User’s consent when requesting information through our contact form and agreeing to receive communications from our company by ticking the acceptance box.

Storage of your data: Data will be stored until your request has been resolved, either through our form, or by email provided that no other request made by you should remain open, and in the case that you have chosen to receive commercial communications from us, until you should decide to withdraw your consent to receive such communications.

1. SERVICE CONTRACT FORMS

Purpose: To register you as a Customer, to manage your orders, to manage your shipments, to permit access to those services reserved for Customers of our website, and to provide you with information about our activities, products and services, and also to send you commercial communications about our products and services (this includes electronic means of communication such as email, SMS, and WhatsApp) if you tick the acceptance box.

Legitimation: The User’s consent when s/he registers with us using our registration form and ticks the acceptance box.

Storage of your data: Until the registered User withdraws her or his consent, and subsequently within the statutory time limits.

What Type of Information Do We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, or if you fill in the contact us form, as part of the process, we collect personal information you give us such as your full name, address, email address and phone number. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors? 

We may contact you to notify you regarding to troubleshoot problems with your presets, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and text messages.

How do we use cookies and other tracking tools?

USE OF COOKIES

The website www.chloeholden.com uses technology uses ‘cookie’ technology.

Cookies are files that are downloaded to your computer when you access certain web pages, and they permit the storage and recovery of information regarding the browsing habits of the User.

This web page only uses the following cookies, XSRF-TOKEN & sir-caching, for purposes of security and system rendering, and these in no way process personal data, nor do they track browsing habits for advertising purposes.

Thus, when accessing our website and in compliance with article 22 of the Law on Information Society Services, given the use of analytical cookies we have requested your consent for their use and provided information about such cookies.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at chloeholden1402@gmail.com.

Privacy policy updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and you information: 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at chloeholden1402@gmail.com.

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Updated 06/08/2022